(Applicable only for orders placed on our official website: sewenacreations.com)
At Sewena Creations, we ensure every luxury resin wall clock is packed with care and crafted to perfection. Still, in the rare case you receive a damaged or wrong product, we’re here to help.
✅ Eligibility for Returns
We accept free and easy returns if:
- The product received is damaged
- You receive the wrong item
📌 You must contact us within 2 days of delivery.
❌ Returns are not accepted for:
- Customized products
- Handmade items (unless damaged or incorrect)
- Sale items or gift cards
📝 How to Request a Return or Replacement
- WhatsApp us at +91-9253610474
- Email us at: sewenacreations63@gmail.com
- Include a 360° unboxing video showing:
- Full package opening (no cuts or edits)
- Entire product clearly visible
- Explanation and clear view of the issue
📹 Unboxing video is mandatory to process returns or replacements. No assistance will be provided without it.
📦 Delivery & Packaging Guidelines
- All orders go through secure packaging and quality checks before dispatch.
- If you notice the outer package is tampered or damaged, do not accept the delivery or mention “tampered box” in delivery remarks.
💸 Refunds
- Refunds are initiated after return approval and product verification.
- Refunds are processed within 7–10 business days to your original payment method.
- Actual refund time may vary based on your bank or payment provider.
🚚 Shipping Charges for Returns
- For handmade or customized products returned for non-damage reasons, shipping charges apply.
- These charges vary depending on product size and location.
🔁 Exchanges
If you wish to exchange a product:
- Request a return first.
- Once approved, place a new order for the desired item.
⚠️ Disclaimer
Information on this website is for general reference. While we strive for accuracy, Sewena Creations will not be held responsible for:
- Indirect or consequential loss
- Data or financial loss
- Issues arising from third-party website links
⚖️ Legal Jurisdiction
All transactions are governed by the laws of India. Any disputes arising from website use will be under the jurisdiction of courts in Haryana.
🚨 Important Reminders
🧴 Sanitize the parcel upon delivery.
📹 All claims must include a 360° unboxing video within 2 days of delivery.
Contact Us
For any queries related to returns or refunds:
📧 Email: sewenacreations63@gmail.com
📱 WhatsApp / Call: +91-9253610474
🌐 Website: www.sewenacreations.com